I switched to BT and my broadband & phone package was activated on 10 April. I have had a payment taken out from my bank account on the 24 April for the monthly charge of £32.79 even though I have only been with BT for 2 weeks.
I have had a closer look at my billing details and I have been charged this money for the period from 19 March-09 April when I was not even a BT customer at that time.
I may have ordered from BT on the 19 March but that does not give BT the right to charge me for a service that I never received till the 10 April
Surely my 1st monthly bill should be from 10 April when I was activated to 10 May?? or if the billing date is the same for everyone the 10 April to 24 April i.e 2 weeks payment not a whole months payment.
Why has BT billed me prematurely?
This isn't a very good start for a first time BT customer and would like a moderator to explain and help solve this issue?
Solved! Go to Solution.
Welcome to this customer forum @SkyblueAndy
Broadband and line rental is charged in advance, and I think you will find a credit for any part of the payment that was made before service was activated. This should show on your next billl.
Read this thread, it may help
Post back and let us know how you get on.
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I understand now, it just seemed I was getting a bill for the time prior to activation and didn't realise it was an advanced payment. Thanks Keith and John for your efforts. I wish my wages were paid in advance!!