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sfreesto
Newbie
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Message 1 of 2

no phone line for nearly a month

I can't believe how slow BT are. We moved into a house which had infinity but somehow BT didn't recognise that someone lived there who had a BT line and claimed there wasn't a phone line connected!

We had a phone line at least (BT didn't seem to realise) when we moved in but BT replaced the pole at the end of the garden and from then on we've been isolated - past few weeks. An engineer came out yesterday but couldn't fix the problem, now your telling us we have to wait until the 10th Dec before it can be fixed - we rely on the internet for our work and we are now having to increase our childcare so both of us can go to the office which is costing us a fortune. I don't know how many times we've phoned to complain but nothing ever seems to be sorted. How come other companies are quick at fixing issues but BT are rubbish.

Any help would be great.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: no phone line for nearly a month

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.

You would have been given the next available appointment that Openreach had available to BT Retail, who is your Service Provider.

 

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