I think you need mod help as they are bt employees they will post here
Welcome to the community forum and thanks for your post!
I'm sorry that the engineer left you without broadband and that you have been waiting so long for both services to be connected.
I'll be happy to pick this up from here and straighten everything out. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
Claire, in the BT Care team, sent you a reply on the 18th. Can you reply to her so she can look into it? In the meantime, there's another team due to give you a call tomorrow to help you with it.