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heenebeach
Contributor
558 Views
Message 1 of 4

online orders

I have just tried to renew my broadband contract but keep getting the message :-

"This page isn’t working

secureorder.bt.com didn’t send any data.

ERR_EMPTY_RESPONSE

RELOAD"

I am not able to phone my order and can only use the internet. How can this error be corrected so that I can place my order?

 

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
550 Views
Message 2 of 4

Re: online orders

are you trying to take up an offer showing in MYBT?

if it is one of BT current offers you see online or in media then they are for new customers and not renewals



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heenebeach
Contributor
507 Views
Message 3 of 4

Re: online orders

I am a BT customer and am trying to renew my existing contract. The problem starts with a notice from BT that my existing contract was about to expire but when I tried to follow the renewal procedure is when I was faced with the error

This page isn’t working

secureorder.bt.com didn’t send any data.

ERR_EMPTY_RESPONSE

---several times!!

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
504 Views
Message 4 of 4

Re: online orders

@heenebeach 

Ring 0800 800 030, and they will help you sort out the renewal.

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