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sarahd
Newbie
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Message 1 of 2

ordering issues

Hi,

I ordered bt infinity 2 on the 4th of this month,went right through and it confirmed at the end with a reference number and instalation date for today 11th.I have not recieved any equipment via post and still not had an engineer call to do the install,and really dont expect one now.I had an email confirmation but when i try to track the order it says it is a pendin order??..And also says to be assured if there is a problem with the order that i will be contacted,which i havent..

 

Is this the usual bt customer service

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Highlighted
Distinguished Sage
106 Views
Message 2 of 2

Re: ordering issues

contact BT on 0800800150 and when you get through quote the reference number and ask what is happening to your order
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