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mke
Beginner
286 Views
Message 1 of 5

'over and above' plan charges

My monthly bill includes 80p that I have spent over and above my plan, but I cannot understand where they come from as I am within the limit of my calls, texts and data usage.  I've searched my bill for a breakdown and my phone for picture texts or calls to charged numbers.  Can anyone help me solve this mystery? Thanks!

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4 REPLIES 4
-Richie-
Guru
282 Views
Message 2 of 5

Re: 'over and above' plan charges

The bills are itemised, look at the section that lists calls made, it will list the calls that exceeded 50p or out of plan.

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mke
Beginner
278 Views
Message 3 of 5

Re: 'over and above' plan charges

Great, i found the itemised list. thanks.  but now i'm confused as the charges are shown as data, every day.  i have nearly 4gb of data on my plan, what am i doing that i'm being charged for?

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-Richie-
Guru
274 Views
Message 4 of 5

Re: 'over and above' plan charges

You would be best off speaking with the billing team for an explanation, the account holder will need to call and be validated to the highest level to discuss, they are open until 8pm today and 9am until 6pm Sunday.

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Anonymous
Not applicable
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Message 5 of 5

Re: 'over and above' plan charges

Are you including emojis in your text messages?

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