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krhughes
Beginner
584 Views
Message 1 of 9

pre paid visa card

Has anybody else been waiting ages for the pre paid visa card that was on offer nearly 2 months ago? Still waiting for mine. Last email I recieved said I should receive it within 30 days. That was 30 days ago.
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8 REPLIES 8
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mking007
Aspiring Contributor
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Message 2 of 9

Re: pre paid visa card

mine is supposed to come tomorrow that being 30days, but doesn't look promising.

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Lesley74
Beginner
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Message 3 of 9

Re: pre paid visa card

Take the mick
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aoxm84
Expert
529 Views
Message 4 of 9

Re: pre paid visa card

Same here, ordered the pre-paid pure Visa card over 30 days ago, it has not arrived. It was the same with the Sainsbury's gift cards, many people did not receive them after they filled in the standard claim form so they had to use the "contact us" system to actually get one.

 

They have a special form for it, which is presumably very busy: https://bt.custhelp.com/app/contact_email/c/6090

 

The cynic in me thinks BT just wait for the secondary claim in the hope people forget they claimed for it over 30 days ago and did not receive it, in order to save themselves some money.

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nembarie
Newbie
465 Views
Message 5 of 9

Re: pre paid visa card

I've waited 33 days and still no sign of it, I also completed the form 2 days ago and still no answer. Man Frustrated

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aoxm84
Expert
461 Views
Message 6 of 9

Re: pre paid visa card

I used the contact form to complain and the support agent simply resubmitted the same form I used over 30 days ago and said I should wait another 30 days.

 

Sigh.

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stoswald
Contributor
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Message 7 of 9

Re: pre paid visa card

Mine came on the 30th day - you get an email the week before telling you it is on the way.  Had a free shopping trip to Aldo with mine 😉

 

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aoxm84
Expert
432 Views
Message 8 of 9

Re: pre paid visa card

Useful info about the dispatch email, thanks. I've had no such email as yet. I might have to do this all again for a third time in 3 weeks time. Actually I'll probably just raise a complaint instead.

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krhughes
Beginner
384 Views
Message 9 of 9

Re: pre paid visa card

I contacted bt and got a message back yesterday saying I've been approved for the card. The person who sent the message said he filled in the claim form on my behalf ( which I already did 34 days ago!) And was told the card should be with me within 30 days ( which I was also told 34 days ago) am seriously starting to doubt this offer! But noticing some people have received their card I live in hope!
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