cancel
Showing results for 
Search instead for 
Did you mean: 
cfrith
Newbie
183 Views
Message 1 of 3

problem merging accounts

I have spent the last 3 weeks trying to merge my BT vision, broadband and phone accounts in order to get an up-to-date package. Each time I ring BT I am told this will be done within 24 hrs, but it still hasn't happened. Please help

0 Ratings
Reply
2 REPLIES 2
Distinguished Sage
Distinguished Sage
181 Views
Message 2 of 3

Re: problem merging accounts

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

0 Ratings
Reply
Moderator
Moderator
173 Views
Message 3 of 3

Re: problem merging accounts

Hi cfrith,

 

Welcome to the forum and thanks for your posts. I will be happy to help you get this sorted if you use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.

Thanks

Neil

0 Ratings
Reply