We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I'm having trouble with my WiFi range on a 50Gb FTP contract.
I'm having problems with the range of my WiFi.
I see that NEW customers on a 50Gb contract get "Complete WiFi" included (for about the same price as I am paying).
If I look at the upgrades available to me I can only get the "Complete WiFi" option, by signing up for a 159Gb contract which costs LOADS more than I am paying.
How come new customers get a better service than existing customers.
Doesn't seem fair to me.
As far as I can figure out, retention deals are linked to customer value, ie. Customer spend. I have BB, TV and mobile through BT and my total bill is around £130 per month. The retention deals I get are generally very very good and more often than not include price freezes, reductions or free stuff and reductions. My last renewal was for my mobile and I got a better package, with a free Pixel 4A and a £12 per month reduction. This has generally been the trend for the last 5 years
Call the options team & see what offer you can get if you don't want the upgraded speed
I'll give the options team a try, but I never seem to get on very well.
I'm too scared to threaten cancellation, especially when we have no high speed alternative available.