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Expert
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Message 1 of 6

"My BT" Password Change how do I do it?

Want to change password for entry into "My BT", note not the e mail password.

How do I do this.

Please also note, that for some reason, my BT ID for logging into "My BT" is not my e mail address but I want to keep this the same

 

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Message 2 of 6

"My BT" Password

I've posted under Billing, but no replies & I can't see a menu subject to contain this.

So I post here.

Question is, how do I change my "My BT" password, not BT/Yahoo e mail password?

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Message 3 of 6

Re: "My BT" Password

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Message 4 of 6

Re: "My BT" Password

John,

Many thanks, but why do they hide such an important aspect of any web site?

Appears strange to me

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Distinguished Guru
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Message 5 of 6

Re: "My BT" Password

Hi @Johnoo,

The link that @JohnC2 sent you is on the MyBT log in page under "Forgotten your login details?".

You can also change your MyBT password by logging in, click "Your Details" and then "Edit password".

Hope that helps

Thanks

DanielS

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Message 6 of 6

Re: "My BT" Password

Thanks, but unfortunately this is not correct.

When I go into "Your Details" I do not get an area to "Edit Password". What I do get is a message to enter my E mail address & then another e mail address & Mobile number for recovery purposes.

But I have not got another e mail address or mobile.

So unfortunately I can't progress.

Any other advise could help

 

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