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Daneypops
Beginner
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Message 1 of 7

"Sorry you're leaving..." but I'm not?

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Letter in the post today saying they're sorry I'm leaving and have refunded £8 to my bank account (,I've checked and this is true, I just didn't notice earlier but they did it about two weeks ago). 

At no time have I asked to leave. On MyBT it just says they'll take my next bill as normal and doesn't say anything about cancellation. 

 

What do I do, please?

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Daneypops
Beginner
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Message 2 of 7

Re: "Sorry you're leaving..." but I'm not?

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Slight update. I've just noticed this account number relates to my parents home where I haven't lived for more than a decade (I was the sole account holder there). Does this just mean somebody is taking over the number? There is no way it's the line as only my elderly mother lives there and she doesn't have or want a landline. 

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Keith_Beddoe
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Distinguished Sage
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Message 3 of 7

Re: "Sorry you're leaving..." but I'm not?

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@Daneypops 

If there is no working line at your mother`s house, then there is nothing to be concerned about. Why are you paying for a line that does not exist any more?

Are you sure that your mother has not requested  phone or broadband service?

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Daneypops
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Message 4 of 7

Re: "Sorry you're leaving..." but I'm not?

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She definitely hasn't. I have had no bills in relation to that line for ten years, since I got a new account at my new house and cancelled the old one. Just seems very strange that I should be contacted about it after all this time?

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PaddyB
Moderator
Moderator
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Message 5 of 7

Re: "Sorry you're leaving..." but I'm not?

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Hi @Daneypops,

Thank you for posting. That does sound a bit strange and without checking the details of the account, it would be hard to say for sure what had happened. 

If you send me your details, I can take a look at this for you if you like? 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Daneypops
Beginner
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Message 6 of 7

Re: "Sorry you're leaving..." but I'm not?

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Thank you. I managed to get through to an advisor on the phone. Apparently one of the old account teams has been going through them and if there is a tiny bit of credit, they're refunding and sending that letter. Had it confirmed there is no active line at the old address. Thanks. 

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PaddyB
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Moderator
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Message 7 of 7

Re: "Sorry you're leaving..." but I'm not?

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Hi @Daneypops,

Thank you for posting back to let us know.

Thanks,

Paddy

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