Has anyone ever had this problem properly resolved - where they have been able to place an order online through an affiliate link. I tried to order online approx 6 months ago and had the error and after a lot of trying and speaking to web-chat / phone was told it was an error on the databse but a request was going to be submitted to fix it. The problem never got resolved in time and I missed the date for the cashback deal so forgot about it.
I'm now trying again but still get the same error. Web-chat / Easy assist each tell me to call the other so I get nowhere. The only way I can order is via phone and every time I have spoken to them they have said they will not match the cashback.
The cashback effectively covers the cost of the install / delivery, so without it I'm no better off than sticking with my current provider. How can I get the problem fixed. Most people are able to order online directly and so can benefit from any cashback. I cannot and the only answer I seem to get is tough luck.