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refer a friend email not received and neither the £50 amazon voucher

Hi There

I recommended my friend to BT Broadband and we were supposed to get £50 amazon amazon 

I sent the system generated link to him and he has paid his first bill

I didnt receive no email confirmation of anything, no link, nothing and likewise my friend

he called customer services and was given the run around

i'm gutted for him because I promised him BT service is the best, dont go anywhere hence I have been with you for years

fast forward and here we are

can you assist please?

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