renewal rip off , which other companies should i look at ?

[londonman]

the nightmare of the BT renewal. My renewal price is a large increase and  then 2 weeks later I will get the cpi increase. effectively a 32% increase for me for the same service 

absolutely no care by BT at keeping their existing customers, although in reality I would be shocked if BT did actually care

[WSH]

You don’t actually need to renew your contract.  At the end of the period, it automatically goes over to a rolling 30-day contract and, (I would expect), paying the same as you are now, less any discounts you currently have.

Personally, I haven’t been “in-contract” for about 5 years now.  Originally, because I was getting ready to move house, (although that subsequently fell through), and didn’t want to commit to a 2-year contract.  Nothing has actually changed since.

If it is going to be more expensive to renew, though, something is seriously off.  It should be a bit cheaper, to entice you into another two-year commitment.  Might be worth phoning up and asking to speak to “retentions”, making it clear to them you are leaving if they don’t offer better.

[edbostan]

Go online and read Ofcom Rules and Regulations and quote them when renewing. Broadband companies could offer you their cheaper deals. Notice how Ofcom used the word could in their text as opposed to should.

[iniltous]

The OP offers no context , no mention of what product or products they take , what the current price they pay or what the renewal price is , and what a new customer could get the same products for….without any information regarding this, it’s impossible to offer any meaningful advice and the OP should be seen as nothing more than a ‘rant’

[londonman]

38.99 to 50.99 in april for exactly the same product
new customer prices have no bearing on this
last time i renewed i did not have the annual price increase added within first year
of course it is a rant
your post is very undistinguished

[licquorice]

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@edbostan wrote:

 Notice how Ofcom used the word could in their text as opposed to should.

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Neither words have any compulsion. The word for compulsion is 'Shall'.

[iniltous]

Obviously the new customer price is relevant , as is the product or products you take , given your complaint is about price and presumably value for money , not to state what products the price you pay is for  , is nonsensical.

If you were paying £38.99 and the ‘My BT’ renewal offer is £50.99 that’s not a ‘take it it or leave it’ offer , nothing to stop you calling and asking for a better deal ,even if a better price isn’t offered , for whatever reason you seem unwilling to say what products you currently have but without that no one can know if the price is good , bad or average 

[londonman]

new customer price is not important as i am looking at my package that i currently have of  fibre 1 and entertainment tv. i have a digital phone line, which i am now being told is an extra

BT should be happy with just their over inflation yearly price increases for current customers 

[licquorice]

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@londonman wrote:

 i have a digital phone line, which i am now being told is an extra

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No it isn't, its exactly the same as an analogue phone package. If you don't user the phone, you don't have to have it.

[iniltous]

At the moment F2 is actually cheaper than F1 , so your F1 broadband with a phone service on a PAYG basis plus Entertainment pack on BT/EE TV is currently £50.99 , ( taking F2 instead of F1 actually reduces the price to £45.99 ) but either way your renewal offer price is the same as a new customer , getting a new customer price as a renewing customer is normally considered a decent offer , nothing stopping you calling though and asking for a better one though .

You can reduce both prices by £5 if you don’t need a phone service at all , so £40.99 for and that’s for ‘faster’ F2(80Mb) broadband and EETV Entertainment…..that doesn’t seem poor value .

If your  auto renew offer is for F1 ,  (when F2 is  faster and currently cheaper ) and keeping  your telephony then £50.99 is no different to a new customer, if that price is large increase  from the £39 you paid previously then perhaps you had a better than average discount to get that price 12 or 24 months ago .

FYI , if you pay £38.99 nowthen last year before March you paid £5 less (£33.99 ) as you have had last years annual increase (£3 broadband and £2 TV ) so this years increase in March actually represents a smaller percentage increase than you paid last year .