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dalejohnson
Newbie
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Message 1 of 2

renewing broadband but no BT Sport option during sign up?

My free BT sport package will end soon if i dont renew my broadband package, not an issue but thought i would upgrade to infinity now its available, it says it includes free BT Sport and i should add it during checkout, however the option doesnt appear?

 

Sadly i am working away from home in America at the moment so its tricky to call customer services, any ideas why it isnt giving me the option?

 

Tried using mobile and laptop but neither gives me the option, tried re-doing it a few times in case its a glitch but still no option?

 

Confused now....

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: renewing broadband but no BT Sport option during sign up?

As far as i am aware, when you sign up for BTBroadband package you automatically get BT Sport as part of the package. This allows you to view it via the Internet on an Internet enabled device. If you want it as an HD TV package you need to order it as a "bolt on" to your TV package.

 

See this link and the FAQ

 

https://www.productsandservices.bt.com/products/bt-sport/existing#sport-picker

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