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mcduck98
Beginner
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Message 1 of 2

reward card incorrect amount

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Hi I signed up for B.T phone and broadband on the 24/8/2017 at 11.15 pm before the deadline, I was assured through the chat app, by a U.K based operator that I would qualify for the £150 reward card. Instead I have recieved £125 which, when I queried and disputed this, was told that as it had already been sent and I should contact them when I receive it and they would top up the card with other £25. I have tried doing this with them on chat/email, Sending them the order no and the chat transcript. It has been a shambles, depending who I correspond with I get different answers. "Yes we have looked into this and you will receive the £25", then no, and finally I will receive a 40 cashback cheque in 30-45 days time. I have all email and chat trancripts but I am not getting anywhere. All I want is the correct amount added to my card that was stated in the email correspondence.

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Moderator
Moderator
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Message 2 of 2

Re: reward card incorrect amount

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Hi @mcduck98,

 

Welcome to the community forum. I'm sorry you've received the Rewards Card for the wrong amount and for the difficulties you have had in getting this corrected.

 

I'll be able to help you with your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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