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cananyonehelp
Beginner
291 Views
Message 1 of 5

reward card

I’m hoping someone can help me claim my reward card, i’ve tried via the email and text and each time it says 

Error 1

Please try after some time

My service is active, has anybody been able to resolve this issue?

 

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: reward card

@cananyonehelp 

Did you follow the instructions on this page, by logging into MyBT?

https://www.bt.com/manage/bt-reward-card/

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cananyonehelp
Beginner
270 Views
Message 3 of 5

Re: reward card

Hi

Thanks for your reply

I have tried several times and keep getting the message Error 

Please try after sometime

So unsure of the next step.

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cananyonehelp
Beginner
266 Views
Message 4 of 5

Re: reward card

Hi

Thanks for replying 

I did follow the link, with an error code, so maybe i will ring BT 💁🏻‍♀️

As i’m unsure of next step to resolve the issue.

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PaddyB
Moderator
Moderator
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Message 5 of 5

Re: reward card

Hi @cananyonehelp,

Thank you for posting and welcome to the Community. I'm sorry you haven't been able to claim your Reward Card. If you send me you details, I'll be able to do this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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