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peter596793
Beginner
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Message 1 of 5

reward card

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Not received my reward card of £75 Had email and text that my digital reward would be with me shortly on 29th of DEC 2021 Renewed my boardband  & phone on 14 th Dec 2021 

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RobbieMac
Moderator
Moderator
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Message 2 of 5

Re: reward card

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Hi @peter596793 

Welcome to the BT Community and thanks for your post!

I am sorry for the delay receiving your reward card.  Please give our helpdesk a call on 0800 800 150 so that my colleagues can investigate this for you.

Keep me posted how you get on chatting with them.

Thanks,

Robbie

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peter596793
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Message 3 of 5

Re: reward card

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Hi Robbbie

Just spoken to one of your colleagues and she was very helpful. She says my order was placed, but the card department  can not see my order and asked if i can try to reclaim my reward online. I have tried and couldn't do it, so she advised that she would try to push for the £75 to be put into my BT account. She didn't say how long it would take though?

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RobbieMac
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Message 4 of 5

Re: reward card

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@peter596793 wrote:

Hi Robbbie

Just spoken to one of your colleagues and she was very helpful. She says my order was placed, but the card department  can not see my order and asked if i can try to reclaim my reward online. I have tried and couldn't do it, so she advised that she would try to push for the £75 to be put into my BT account. She didn't say how long it would take though?


Hey @peter596793 

Thanks for posting back.

I am sorry for the confusion about how long this takes.  Let us have a look for you to see what was done exactly so that you know what's happening.  We are a small, specialised team and we will give you a shout when you reach the top of our queue.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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JohnC2
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Message 5 of 5

Re: reward card

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Hi @peter596793, thanks for your PM to confirm that this has now been resolved for you.

cheers

John

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