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mark74
Aspiring Expert
531 Views
Message 1 of 8

rewards card activation code?

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i have recieved my bt rewards card (mastercard) i cannot get the activation code, i have asked for it 7 times now and it has not worked can you speak to someone in person to resolve this?
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7 REPLIES 7
Moderator
Moderator
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Message 2 of 8

Re: rewards card activation code?

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@mark74 I'm sorry that you're activation code hasn't arrived. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll contact the rewards team about this. You can find the link by clicking on my username.

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Moderator
Moderator
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Message 3 of 8

Re: rewards card activation code?

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Hi @mark74 Thanks for taking my call earlier. Please contact the Reward card provider on the number I gave you and post back and let me know how you get on. They should be able to ensure you receive an activation code.

Thanks
John

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mark74
Aspiring Expert
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Message 4 of 8

Re: rewards card activation code?

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Hi i have tried again to get code but received nothing you cannot talk to anyone as it is automated?
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Moderator
Moderator
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Message 5 of 8

Re: rewards card activation code?

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Hi @mark74, this is a quick update to let you know that @JohnC2 has raised a case with the reward card team. He'll get back in touch with you when they provide him with an update.

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Moderator
Moderator
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Message 6 of 8

Re: rewards card activation code?

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Hi @mark74 thanks for taking my call earlier and good news to hear you have received the activation code now and successfully activated your reward card.

Cheers
John

Wolli90
Beginner
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Message 7 of 8

Rewards card activation code?

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Hi, 

I have received my rewards card (Mastercard), but no pin or activation code. How can I activate my card?

Thanks

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Rewards card activation code?

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@Wolli90 

If your issue is that you have a reward card but did not get an activation code please visit Resend activation code and purecard will send the activation code to your email address