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aldawson717
Beginner
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Message 1 of 4

rewards not showing up

So i've been with BT for a little while and waiting for my rewards to show up but to no avail. looked at the drop downs as one of the rewards i'm expecting is an Amazon card. Says there is a different claim process so follow the link and end up back on the same page. Seen there are glitches etc but getting in touch seems harder as i cant find web chat and don't want to ring as someone with real problems might need the call.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: rewards not showing up

@aldawson717 

What date did you place your order, and when was your service activated?

Did you place your order via a third party website?

 

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aldawson717
Beginner
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Message 3 of 4

Re: rewards not showing up

think it was end of Feb, first bill was 03 March and i followed a link from a 3rd party website that led to the BT website.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: rewards not showing up


@aldawson717 wrote:

think it was end of Feb, first bill was 03 March and i followed a link from a 3rd party website that led to the BT website.


I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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