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barry4
Aspiring Contributor
354 Views
Message 1 of 6

rewards

hi my bt went live Feb 16th 2018 .at he the end of feb i clamed my rewards. got an email saying up to 30 days why havn't i received  it ? 

regards barry

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5 REPLIES 5
Moderator
Moderator
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Message 2 of 6

Re: rewards

Hi @barry4,

I'm sorry to hear that you haven't received it yet.

We can check with the team who issue them to see what happened and if it needs to be re-ordered. 

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 3 of 6

Re: rewards

Hi @barry4 Thanks for sending over your details and I've emailed the promotions team for an update on the delivery of your reward card. It usually takes 3-4 working days for them to get back to us and I'll update you as soon as I hear back.

Cheers
John

Community ModeratorJohnC
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barry4
Aspiring Contributor
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Message 4 of 6

Re: rewards

thanx

Moderator
Moderator
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Message 5 of 6

Re: rewards

Hi @barry4 The promotions team have got back to me and apologised that internal issues with the claim has caused this delay for you. They have now raised a manual claim directly with our dispatch department and you can expect the voucher within the next 30 days.

Cheers
John

Community ModeratorJohnC
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barry4
Aspiring Contributor
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Message 6 of 6

Re: rewards

thank you

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