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Beginner
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Message 1 of 3

rewards

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Hi. I had broadband and BT sport installed two weeks ago. I havent received any notification on how to claim the fitbit which was part of the deal. Can you advise please? Also I have gone onto rewards to claim my reward card but I cannot see how to actually claim the card, though I can see I am eligible. Can you help? Thanks

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Distinguished Sage
Distinguished Sage
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Re: rewards

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Welcome to this user forum.

You should receive a claim code by email, within a couple of days. The codes are not sent out until 14 days have elapsed. You can then use that code at the checkout on the BT Shop, to claim your fitbit,

Give it a few more days, and if you have not received the email with the code, then post back here.

See http://bt.custhelp.com/app/answers/detail/a_id/63238/~/wheres-my-free-fitbit%3F

 

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Expert
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Re: rewards

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The rewards card does need claimed manually, once you're outside the 14 day cooling off period, go to Claim My Reward and fill out the form.