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Tonkers
Aspiring Contributor
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Message 11 of 13

Re: rip off!!!

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It is way too much, yet after months of trying to get my problems fixed and then being told fiber connection would sort my problems out i agreed, but to a cheaper contract, the person dealing with me went on sick leave and i was left for months with no replies, thats a hell of a lot for just phone and broadband!!! utterly shocking service from BT, i've had nothing but problems dealing with the rank customer service, it is beyond a joke, as a loyal customer im disgusted by BT and the way they treat anyone, the worst company i have ever had the misfortune of dealing with!!!!

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Distinguished Sage
Distinguished Sage
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Message 12 of 13

Re: rip off!!!

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if you want mod help you need to wait your turn as everyone who is looking for mod help thinks their problem is a priority - it is - but no more than any other customer



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Moderator
Moderator
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Message 13 of 13

Re: rip off!!!

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Hi @Tonkers,

Sorry I missed you when I called.

Sorry about the delay in getting back to you. We currently receiving a large number of private messages which means it's taking us longer to get to each Community Members case.

I have reviewed your account and the increase in your bills has been caused by your broadband discount dropping off after the discount period ended. I have sent you a private message which includes more information including dates.

I look forward to hearing back from you.

Matt

Community ModeratorMatt
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