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Message 1 of 3

sick of trying to log into mybt

I have tried on more than several occassions to log into 'mybt' I have the right username as I even got this sent via the 'forgot your user name' to make sure it is correct.  I have then done the 'forgot my password' to make sure I 'know the password' but hey presto I still can't log in and get the message 'Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below.'

Sick of it as I actually want to close the **bleep** account and was trying to avoid ringing, being on hold, speaking to several different people and then still be no better off 😞 

Any pearls of wisdom will be appreciated.

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: sick of trying to log into mybt

Have you previously been able to log in?

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Distinguished Guru
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Message 3 of 3

Re: sick of trying to log into mybt

It went through a phase of this one evening with me.  It kept rejecting the password.  i went through the "forgot your password" route and created a new password, and it rejected that.

 

The next day, it all worked perfectly again.

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