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bamber19
Beginner
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Message 1 of 3

sky app

hi.

I joined BT through a deal which had BT sport free for 18 months. My first two bills, no problems at all.I have now got my third bill which is normal has you read it, untill you go further down where it then adds £15 for "Sky app"  i have never used a sky app, i dont even have a phone capable.

would a charge be added if a visit from my daughter and useing a phone for the internet be the charge? although she had nothing whatsoever to do with sky.

just to add i have a sky package including sky sports.

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2 REPLIES 2
JohnC2
Moderator
Moderator
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Message 2 of 3

Re: sky app

Hi @bamber19 Sorry that you have an unexpected charge for the BT Sport service on your bill. 

We have noticed that a small number of customer's received the credit for the BT Sport service on the previous bill but the charge for the same period only appeared on the next bill which has caused confusion. Please can you check your previous bill to see if you have received the £15 credit for the dates you have been charged for on yoru current bill and post back to let me know.

Cheers
John

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bamber19
Beginner
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Message 3 of 3

Re: sky app

MY BILL FROM  26 Jan - 25 Feb 18 

broadband and calls 26 Jan - 25 Feb 18                            £23.99

broadband and calls   £42.99

this is made up of

this is the cost of your package at £42.99 a month in advance  from

26 Jan - 25 Feb

credit: Special offer discount -£19.00 > 26 Jan - 25 Feb 

you get your package at a special rate. we show this on your bill by

giving you a refund of £19.00 a month.

your special offer discount lasts for 18 months.

BT Sport 

credit: BT Sport Special offer > 26 Jan - 25 Feb   -£15.00

£15 discount for 18 month BT Sport pack 

HD Pack  Jan 26 - 25 Feb     £6.50  

                                                                          = £15.49

changes since your last bill

BT Sport pack 25 dec - 25 jan                   £15.00

How we worked out your bill.

HD Pack      07 jan - 25 jan                           £0.92

Refund  - £3.06 07 jan - 25 jan 

 HD Pack   £3.98  07 jan - 25 jan

Total charges since your last bill                 £15.92

Phone charges  £2.36

TOTAL Including appicable taxes  £33.77

------------------------------------------------------------------------

MY BILL FROM  26 Feb - 25 March  18

broadband and calls   26 Feb - 25 March  18         £23.99

broadband and calls   £42.99

Special offer discount -£19.00 > 26 Feb - 25 March  18  

BT Sport pack   26 Feb - 25 March  18                  £0.00 

BT Sport pack   26 Feb - 25 March  18                 £15.00

credit: BT Sport Special offer >   26 Feb - 25 March  18  -£15.00

HD Pack   26 Feb - 25 March  18    £6.50

TOTAL rental and other charges    £30.49      (thats what iwas expecting as no calls were made)

changes since your last bill

BT Sport pack  Jan 26 - 25 Feb       £15.00

Total charges since your last bill           = £15.00

Phone charges  £0.00

TOTAL Including appicable taxes    £45.49

 

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