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davvid49
Newbie
177 Views
Message 1 of 4

'special' offer

I received an offer of an upgrade to infinity for 1 year at no extra cost to my existing account, it was to include 'unlimited calls' I have now got my new Infinity (not impressed) and i have only been given 'Weekend Calls' can I cancel my account without penalty?

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3 REPLIES 3
Guru
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Message 2 of 4

Re: 'special' offer

Hi, what exactly was the "offer". Why are you "not impressed" with Infinity?

Stew
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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: 'special' offer


@davvid49 wrote:

I received an offer of an upgrade to infinity for 1 year at no extra cost to my existing account, it was to include 'unlimited calls' I have now got my new Infinity (not impressed) and i have only been given 'Weekend Calls' can I cancel my account without penalty?


I have asked a moderator to assist, and find out why you did not get the correct calls package.

They will post an invite on this thread.

 

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Moderator
Moderator
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Message 4 of 4

Re: 'special' offer

Hi davvid49,

 

Welcome and thanks for posting. I’m sorry you’re not happy with your services. I can take a look at this for you. Drop me an email with the details, including any links to the offer you have, and I’ll check it for you. You’ll get the ‘contact us’ link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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