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Message 1 of 4

still no email for free gift

Hi its now been 19 days since signed back up with your self's after promised id recieve a free gift ( JBL soundbar ) but still no email could you please help ?

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Message 2 of 4

Re: still no email for free gift

Hi @jasedaace050386 

Welcome and thanks for posting!

Sorry you haven't received the email to claim your free gift.  The email should be sent after 14 days of your services going live.  What date were you services connected with us?  Can you also check your spam/junk folder just in case the email was incorrectly categorised?

Cheers,

Robbie

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Message 3 of 4

Re: still no email for free gift

yeah i been keepijg an eye on all folders but still nothing 😞

we went live on the 23rd of may 19'

 

thanks

 

jase

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Message 4 of 4

Re: still no email for free gift

Hi @jasedaace050386  thanks for coming back with that information. I've sent you a Private message explaining how you can contact the forum moderation team and we will chase this up for you
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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