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paulgillies
Aspiring Contributor
129 Views
Message 1 of 3

topcashback not being confirmed

how long does it take bt to confirm cashback?????

i have noticed quite a few people having problems with this which is frustrating as these deals are why we take bt in the first place.....

i have had nothing but problems with my order and to now not get my cashback would just be the icing on the cake!!!!

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: topcashback not being confirmed

Is it shown as pending, and did your sales reference begin with AJM or BTC?

These references are only issued on orders that have successfully tracked from the cashback site, if you don't have one the order may not have tracked from Topcashback.

It can take up a month for the cashback to be confirmed and up to 60 days for it to be paid after your services are connected. If this time has passed you'll need to raise a support ticket with Topcashback on this link to find out whats happening with your claim. 

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paulgillies
Aspiring Contributor
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Message 3 of 3

Re: topcashback not being confirmed

its been over a month now although i had major probs with connection

it does begin with ajm i will raise the point with them thanks for the help

 

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