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Liza
Beginner
234 Views
Message 1 of 11

transfer of Phone line

I am changing provider from Talktalk to BT as Talktalk are unable to provide fibre broadband in my area. Whilst the fibre broadband has been installed successfully the landline cannot me transferred as Openreach are unable to locate a phoneline registered to my address despite having the same number and phone for over 40 years! I am going round in circles trying to resolve this as each provider says it is the other one's problem to sort out. I have updated my address with talk talk to match that of BT in case that was causing a problem. Bt tell me to get Talk talk to request an Ordi but TT deny any knowledge of what that is and say they have no processes to resolve it. Bt want TT to send the updated address to Openreach but TT say they cannot do that. It's a farce. I've spent hours on the phone and am no nearer a solution.

Any ideas please?

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10 REPLIES 10
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Message 2 of 11

Re: transfer of Phone line

Hi @Liza   

Unfortunately this is clearly a TalkTalk issue. When I was with TalkTalk I always found that their Community Team (OCEs) were excellent in sorting all issues and problems. I would give them a try as until that ORDI request goes through you are unlikely to progress. 

https://community.talktalk.co.uk/t5/Help-with-your-TalkTalk-service/ct-p/help

Liza
Beginner
219 Views
Message 3 of 11

Re: transfer of Phone line

I was on the phone to Talktalk for almost 2 hours today and eventually got to a manager. He said he did not know what an Ordi request was and was adamant that it was BT's problem as Talktalk rent the line from BT. He said he could not send my updated address to Openreach either. Idon't know what an Ordi request is either come to that!

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: transfer of Phone line

TalkTalk rent the line from Openreach, not BT. TalkTalk have their own equipment installed in the exchanges.

Its up to TalkTalk to place the ORDI request to Openreach.

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Liza
Beginner
204 Views
Message 5 of 11

Re: transfer of Phone line

Thank you. I'll have to try again. If you know that Talk Talk need to place the ORDI request to Openreach why on earth doesn't a TalkTalk manager know that! He said he had not heard of ORDI.
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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: transfer of Phone line

Check the talk talk community forum

https://community.talktalk.co.uk/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=f...



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Moderator
Moderator
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Message 7 of 11

Re: transfer of Phone line

Hi @Liza welcome to the community and thanks for posting, an ORDI (openreach data integrity) request is submitted by the provider who owns the service to correct mistakes with the Openreach address database. This request in your case can only be made by Talk Talk.

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Liza
Beginner
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Message 8 of 11

Re: transfer of Phone line

Thank you. I'll try again.

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118 Views
Message 9 of 11

Re: transfer of Phone line

Hi @Liza   As I have already said, I would try the TalkTalk Community. The OCEs are UK based and will know what an ORDI request is! Good luck 🙂

https://community.talktalk.co.uk/t5/Help-with-your-TalkTalk-service/ct-p/help

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Moderator
Moderator
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Message 10 of 11

Re: transfer of Phone line

@Liza no problem, let us know how you get on. 

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