system not updating new bank details and indian call centre chat line unable to deal with the issue. Deaf person who cant hear automated instructions on the 0800 443 311 number
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Shouldn't the banks sort that out between them?
tried to update using BT site....not updating...so resorted to phone call to BT and they are dealing with it
Just some feedback. I think the Communication Choices leaflet needs to be updated. It still mentions TextRelay which has been replaced by NGT Relay. The Leaflet says © British Telecommunications plc 2013
all done and dusted....friend made phone call to BT and sorted it out....thread closed now 🙂
That's perfect, thanks @NOT_HAPPY1.
I've updated the link in my last post for you
If you need any help in the future please feel free to get in touch with us.
Thanks to everyone else who commented.
This same thing has happened to me.
I've tried twice, without success, by logging in to my account to change the bank details. Nothing happened.
I phoned to change the bank details for DD payment, explaining that it wasn't working online. The lady (Indian call centre?)advised that it had all gone through after providing the new bank account information.
It still hasn't been done. So how can this be carried out properly?
They would soon be chasing for any unpaid DDs, why is it so difficult to carry out this simple task?
Does the account page in MyBT show which account is being used to take the DD payment? It is unlikely it will show the full details, some will have * instead.
If it doesn't show the new account, can you update it?