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clives3
Beginner

on ‎06-02-2026 9h46

336 Views
Message 1 of 3

unable to do an on line request for bt reward card

... spoke to bt reward cards who advised phoning 0344 8791068, got thru to yvonne in billing who is trying to resolve

tech: the problem is - was offered 2 accounts on the web form but unable to select the one i need, could only select the one that has no rewards !

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Stevie7
Aspiring Contributor

on ‎06-02-2026 14h43

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Message 2 of 3

Re: unable to do an on line request for bt reward card

Iv had the same issue iv give up now they gave me £50 off my bill as compensation for not being given the rewards card
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Alex_H
Moderator
Moderator

on ‎07-02-2026 9h22

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Message 3 of 3

Re: unable to do an on line request for bt reward card

Hi @clives3,

Welcome to the BT Community

 Has the person you spoke to been able to submit the claim for you, if not what did they advise regarding next steps? Do you have multiple active BT accounts linked to your BT ID or is the other one you are seeing an inactive account? 

Alex

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