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kasia79
Aspiring Contributor
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Message 1 of 5

upgraded to BT Infinity,they want me to pay cancellation fee 300 pounds

Hello.I have currently upgraded to BT Infinity,but with the day my broadband ended and Infinity started I received cancellation email which says I have to pay around 300 pounds for early cancellation.Does anyone have the same problem?What should I do?Unfortunatley BT customer service is not very helpful.Besides why I'm being charged for leaving,when I'm only upgrading?...Any help will be appreciated.Thanks.

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: upgraded to BT Infinity,they want me to pay cancellation fee 300 pounds

@kasia79 That should not have happened, please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username .

Thanks

Neil

Community ModeratorNeilO
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kasia79
Aspiring Contributor
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Message 3 of 5

Re: upgraded to BT Infinity,they want me to pay cancellation fee 300 pounds

Unfortunatley I cannot see any links,checked couple of times and I'm not able to see any links,just your photos and posts.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: upgraded to BT Infinity,they want me to pay cancellation fee 300 pounds

If you click on Neil's name you should see a 'Contact the mods link'.  It won't be visible if you use the mobile version of the site, you need to use the full site.

 

mod.jpg

Moderator
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Message 5 of 5

Re: upgraded to BT Infinity,they want me to pay cancellation fee 300 pounds

Hi @kasia79,

 

In case it's not available under @NeilO's post I've made it available to you under mine:

 

ContactTheMods.png

Thanks

 

DanielS

Community ModeratorDannyS
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