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shark
Beginner
276 Views
Message 1 of 10

want my money back . they keep hanging up

been charged by bt for my landline since march 2015 when i have been with plusnet. been told they shouldnt be charging me. so asking for my money back . i ring them up and get answered by someone i cant tell what they say half the time and then get cut off . i am wondering if anyone has an email address for bt that begins with (residential.???????) this is where i am supposed to send all my bank statements to prove my payments.
thanks
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9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: want my money back . they keep hanging up

Did you change both you broadband and line rental to Plusnet?

 

Are Plusnet charging you line rental, it should say on your Plusnet bill, as it quite possible to just have broadband with Plusnet, and line rental from BT Retail.?

 

 

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shark
Beginner
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Message 3 of 10

Re: want my money back . they keep hanging up

Hi thanks
thats what i thought till a friend told me to check up . i rang plusnet and they confirmed that bt should no longer be charging me
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Moderator
Moderator
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Message 4 of 10

Re: want my money back . they keep hanging up

Hi @shark

 

Thanks for your post and welcome back!

 

Sorry that you're still being charged when you've moved your services to another provider.  Have a chat with our billing live chat team to see if they can get you sorted out.

 

Post back and let me know how you get on chatting with them.

 

Cheers,

 

Robbie

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shark
Beginner
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Message 5 of 10

Re: want my money back . they keep hanging up

hi its turned into a nightmare my phone number does not match my address so they say and the direct debit does not correspond with this address . total confusion
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shark
Beginner
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Message 6 of 10

Re: want my money back . they keep hanging up

and to make matters worse i rang directory enquiries and this address is ex directory
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Distinguished Sage
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Message 7 of 10

Re: want my money back . they keep hanging up

I will ask a moderator to post back and help you further
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shark
Beginner
171 Views
Message 8 of 10

Re: want my money back . they keep hanging up

thankyou
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shark
Beginner
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Message 9 of 10

Re: want my money back . they keep hanging up

sorry correction .... bt lead me to believe the direct debit that i am paying that they say is active does not correspond with my name .
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Moderator
Moderator
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Message 10 of 10

Re: want my money back . they keep hanging up

Hi @shark,

 

You can reach us by clicking on my username and then on contact the mods. Make sure you are viewing the page in full page mode and not mobile mode.

 

Thanks

 

DanielS

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