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Lotus888
Newbie
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Message 1 of 2

when should I expect refund £148 new mobile phone received 5th july returned due to BT error 6th jul

recieved new mobile phone 5th July having paid £100 upfront had to return it 6th july due to BT error, I have now recieved my online bill ( this is including this new phone which has never been used or taken out of the box ) £148 which is £100 upfront and £48 for monthly direct debit when should I expect to recieve my refund of this amount, they already have recieved this phone back to thier sales dept any help would be appreciated Thank you

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Recognised Expert Dean007
Recognised Expert
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Message 2 of 2

Re: when should I expect refund £148 new mobile phone received 5th july returned due to BT error 6th

Hi @Lotus888

I would imagine the best thing to do is have a chat with the online accounts and billing team. It maybe it missed your billing cycle but it is always good to check..

Online Chat Billing Team

 

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