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Crumble20
Beginner
483 Views
Message 1 of 3

why is it so difficult to work out my bill package?

Why is it so difficult to get a straight answer as to how much the renewal of my complete BT package is going to cost me? I cannot talk to anyone online or send an email.  I can look at the renewal of my Broadband but not alongside my landline and BT sport package.  I am obviously not alone judging by comments on here.  I have had so many problems phoning BT in the past that I am loath to spend my time at the end of a phone for hours.  I would like to compare complete packages in my own time.  Most firms have increased their online communication during the Covid epidemic and lockdown  but not BT., why?

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2 REPLIES 2
-Richie-
Guru
444 Views
Message 2 of 3

Re: why is it so difficult to work out my bill package?

What questions do you have and I'll try and answer them for you ?

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Crumble20
Beginner
399 Views
Message 3 of 3

Re: why is it so difficult to work out my bill package?

Thanks for offering to help.  I have now worked out quite a lot of what I want.  I think I have had enough of high prices from BT and will move elsewhere.

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