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JFV
Beginner
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wrong package and no reward card

ive just changed over from sky through u switch for fibre 1 with the £100 reward card deal. having just now accessed my online account it shows i have fibre essential and no reward card. has anyone else experienced this? 

ive noticed the current deal has gone down for reward and i dont see the point in fibre essential and fibre 1 when they show same speeds and £1 price difference.

 

so confused right now

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