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I recently purchased bt broadband and bt sport around the 10th august and it was activated on the 19th august. I believe I was entitled to choose a free gift between a Samsung tablet and an x box but I have heard nothing about choosing such gift.
Hi @Dannii08 welcome to the community and thanks for posting. I'm really sorry you haven't heard anything back regarding your free gift, you should have received an email by now so we'll be happy to get this looked into.
I've sent you a Private Message with details on how you can get in contact with the mod team.