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martyriot
Beginner
274 Views
Message 1 of 7

xbox one X gift

ordered the bt sport with xbox gift and have constantly been going around in circles trying to get my code sent to me, never got an email confirming anything xbox or gift related but have been confirmed i am eligible and i will get the code, i passed my 14 day cool off period and its now past the 5 days wait on the gift department sending me the code as i was told they would, becoming really impatient now as i just want this resolved and done with, is there a way to just get it sorted out once and for all?

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: xbox one X gift

@martyriot 

Are you a new BT customer?

 

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martyriot
Beginner
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Message 3 of 7

Re: xbox one X gift

no i upgraded my services been a customer for 4-5 months.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: xbox one X gift


@martyriot wrote:

no i upgraded my services been a customer for 4-5 months.


There has been some confusion with some of these offers.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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martyriot
Beginner
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Message 5 of 7

Re: xbox one X gift

ok, i have been guaranteed the gift and have had several notes placed on my account for the gift deprtment to process it but just still says pending.

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RobbieMac
Moderator
Moderator
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Message 6 of 7

Re: xbox one X gift

Hi @martyriot,

Welcome to the Community and thanks for your post!

I'm sorry that you haven't received any word about the Xbox offer.  This isn't something the Community is going to be able to help with.  We will need your details to double check this.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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martyriot
Beginner
232 Views
Message 7 of 7

Re: xbox one X gift

replied to it now, thank you.

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