Having waited for THREE months, finally BT came to sort out my line, which was great. I knew this installation wont be straight forward again, and this just proved me right... BT made another 3 errors:
1. they failed to recognise my first order, so they placed me with a new order, although I MADE CLEAR on the phone that I would be paying my line rental one off, now I am receiving month bill which is at higher rate.
2. They failed to provide me a BT login - since I am not using BT Homehub, I need a user name and password to enter to my modem. I called them, any the advisor kept saying it would work using my MyBT login and password. I have multiple BT accounts, and I knew this was wrong... I need the login name with @btinternet.com domain!
3. Again, to register to BTWiFi, I need the @btinternet.com login, but the advisor said my MyBT login name and password would work... He told me to wait 24 hours for it to activate, now I waited 72 hours, still showing the same error.