Hello, i've been with BT for quite a while now, for about 2/3 years i think. I have package number 3 (which include unlimited wifi) i only recently became aware of using wifi when i'm out and about, so i tried to sign up for BT Wifi. Whenever i put in my master user name and password, a message pops up in red saying that my account is not active?! I don't have trouble accessing any other area of my BT and would very much like to register for the Wifi i'm entitled to. Please help!!! 😞
Are you using your primary e-mail address and password, the one that BT first gave you when you joined?
it should be firstname.lastname@example.org.
Check your status here https://www.bt.com/wifi/secure/status.do
I am yes. I just checked my status and it said the same thing "This account is inactive" so i went to "forgot password" to try and see if i could be sent a new password and reset it. But it said my account has been suspended now?!!! This is insane, i've had no emails, i haven't has any change in billing or using BT at all. I don't understand what is going on?! 😞
I'll be able to look into this for you. Please send me in your details using the "Contact Us" link found in my profile.
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