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CedricTheBrave
Beginner
459 Views
Message 1 of 7

Access to parental controls is missing

I cannot find the option to access parental controls on mybt login.

it also fails to enable a website f its blocked and i follow the unblock for an hour option

can anyone help sorting out my access to the option?

 

many thanks

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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: Access to parental controls is missing

Hi @CedricTheBrave and thanks for posting.

 

Do you see the parental controls tile in your extras section or is it greyed out? Have you enabled it previously?

 

Cheers

 

David

Community ModeratorDaveM
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CedricTheBrave
Beginner
446 Views
Message 3 of 7

Re: Access to parental controls is missing

Hi no its shows the image belowmybtimage.JPG

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CedricTheBrave
Beginner
445 Views
Message 4 of 7

Re: Access to parental controls is missing

i am sure i enabled it when the account first was setup but that was a few years ago

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Moderator
Moderator
442 Views
Message 5 of 7

Re: Access to parental controls is missing

Hi @CedricTheBrave,

 

Thanks for checking that. We'll need to take a closer look at this so can you send over your details? You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

Community ModeratorDaveM
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CedricTheBrave
Beginner
430 Views
Message 6 of 7

Re: Access to parental controls is missing

is that the normal contact form or a specific one for contacting moderators? as i cannot see one of those

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Moderator
Moderator
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Message 7 of 7

Re: Access to parental controls is missing

Hi @CedricTheBrave,

 

Sorry for any confusion. If you click on my profile you'll see ******click here to contact the moderators****. Click there and complete and submit the webform and either myself or one of the other mods will pick up.

 

Cheers

 

David

Community ModeratorDaveM
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