I checked the fault status today and it has disappeared from my account, there is no trace of my ever raising the fault. The fault still exists on both my devices. What is the best way of escalating this?
The ticket will still be visible to our technical guides, so they best thing I can suggest would be to give them another call. They can check to see if it is still open, and the latest update. If, for any reason, it has been closed without resolution, they can get it escalated for you.
My problem is that the options on the telephone do not cover this problem. I end up going round the houses to be told there is nothing wrong with my broadband line and it takes an age to eventually connect with a human. Even then I always seem to be in the wrong department and passed around. Is there a quick way of getting through to someone who understands this issue?
