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Contributor
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Message 1 of 18

BT App

I own a 2019 Samsung Galaxy Tab and have run the BT app with no issues until tonight, upon attempting to log in I was given the a update for this app is available message,when I went to Play store I'm told the app is not compatible with this device. Any advice appreciated. 

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Expert
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Message 2 of 18

Re: BT App

Only a thought - and it is a thought and not a statement of fact. 

Is your Samsung running Windows or is it an android device?

If Windows that may explain why as many Windows apps are no longer used by Companies and I believe BT to be one such non-user now.  Existing windows apps therefore ceased to work and would be described as incompatible.

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Contributor
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Message 3 of 18

Re: BT App

No mate,its a Android device

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Expert
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Message 4 of 18

Re: BT App

Another thought.   Which version of Android as some ceased to be supported this months.

See if this helps:

https://www.androidcentral.com/whatsapp-ending-support-outdated-versions-android

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Contributor
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Message 5 of 18

Re: BT App

Mine says Android version 9

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Moderator
Moderator
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Message 6 of 18

Re: BT App

Hi @MikeN73,

Welcome back to the Community and thanks for taking the time to post.

Sorry that you are having problems updating and accessing the My BT App.

The My BT app should work on Android smartphones or tablets running on Android 6.0 or later. I have raised this to our App developers to see if they have any idea why this is happening however it could be early next week before they get back to me.

Samsung have started to send the Android 10 update out to some of their devices. Can you try and update your device to Android 10 if the update is available to you?

Can you also post a screenshot of the error message you are getting within the Play Store?

Thanks

Matt

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Contributor
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Message 7 of 18

Re: BT App

Thanks for getting back to me, unfortunately I am unable to upload a screenshot as I keep getting the message "image to big", I am happy to wait for a hopeful resolution from your app team. 

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Beginner
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Message 8 of 18

Re: BT App

I am having the same problem with Samsung T580 with Android 8.1.0 Tab A 2016. I don't expect to get an update to Android. Around 12th Feb, it was working, then I got the update message and now it is not compatible.

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Beginner
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Message 9 of 18

Re: BT App

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Message 10 of 18

Re: BT App

Hi @Matt-S   I have been “playing” with a Samsung Galaxy Tab A 10.5 Android 9. The M y BT App is simply not in the Play Store!