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Catain_Sensible
Aspiring Contributor
2,516 Views
Message 1 of 5

BT CLOUD UPDATE ISSUES

Hi, the new version (20.6.1) seems to have installed and I can see that others are reporting many issues with it.  I have the icon in the system tray that says all files are synced but when I put new files into the BT Cloud folder on my PC they do not sync automatically so I don't think BT Cloud is working as it used to.  Looking at the settings (screen clip 1 below) and preferences, I appear to have a different BT Cloud folder on my PC selected as the sync folder; it has "(1)" after the folder name.  I have tried to select the actual BT Cloud folder on my PC (screen clip 2 below) but when I do this, I get a spinning circle in the preferences and an error showing on the screen I get when I right click the BT Cloud icon (screen clip 3 below).  This says that BT Cloud has experienced an error and syncing is paused.

Why is BT Cloud not recognising my existing sync folder on my PC and automatically syncing (uploading) files I put into it?

PS.  The link to "Help" in the drop-down menu under my account name returns the 404 Not found error; not very helpful!

BT Cloud sync settings.JPGBT Cloud browse for folder.JPG

BT Cloud sync error.JPG

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Anonymous
Not applicable
2,509 Views
Message 2 of 5

Re: BT CLOUD UPDATE ISSUES

What does Windows Explorer show when you expand the BT Cloud and BT Cloud (1) folders, is BT Cloud (1) a duplicate?

If so, you could try sending the original to the recycle bin (do not delete it) and see if you can then rename the (1) folder

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Catain_Sensible
Aspiring Contributor
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Message 3 of 5

Re: BT CLOUD UPDATE ISSUES

There is no duplicate folder; just the original BT Cloud; see screen clip below

 

Catain_Sensible_0-1607267595224.png

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Anonymous
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Message 4 of 5

Re: BT CLOUD UPDATE ISSUES

I've seen that before, it seems to be a 'feature' of Windows.

Normally I would suggest that you uninstall the BT Cloud app, run a registry cleaner (such as Ccleaner) and re-install the app but I wouldn't recommend that right now given the current problems with the app

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Catain_Sensible
Aspiring Contributor
2,461 Views
Message 5 of 5

Re: BT CLOUD UPDATE ISSUES

Thanks.  Predictably, the one thing that I want BT Cloud to do, which is automatically back-up my files and photos to BT Cloud, is the one thing that that I won't currently do.  I am having to manually upload all my files.  How is that that "upgrades" so often make matters worse.  And what happened to the rather neat and useful dashboard?