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SpottyDog
Aspiring Expert
1,882 Views
Message 1 of 12

BT Cloud Active

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I have just received a email from BT telling me BT Cloud is ACTIVE followed by (You've already activated this. ) I certainly have not activated it and there are no icons showing on my desktop anywhere, if is does appear is it possible to deactivate it.

Thank You

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11 REPLIES 11
NeilO
Moderator
Moderator
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Message 2 of 12

Re: BT Cloud Active

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Hi @SpottyDog thanks for posting, is the BT Cloud service showing as active in the My extras section of MyBT?

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SpottyDog
Aspiring Expert
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Message 3 of 12

Re: BT Cloud Active

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Ho NeilO

Everything in my inclusive extras show as ACTIVE but the only ones I have knowingly activated are BT Mail & BT Wi-Fi.  I find it very confusing that they are highlighted in green.

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NeilO
Moderator
Moderator
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Message 4 of 12

Re: BT Cloud Active

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Hi @SpottyDog that is strange, you can disable any of the unwanted extras within the extras section. Does anyone else have access to your BT ID and password? It may be worthwhile changing the password to make sure.

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SpottyDog
Aspiring Expert
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Message 5 of 12

Re: BT Cloud Active

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Hi NeilO

I'm pretty confidant about my password, I've clicked on all the highlighted active extras (help and find out more) options but nowhere does it tell you how to deactivate or disable any of them you just have to hope that it's all OK.

Thanks for you help anyway.

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JohnC2
Moderator
Moderator
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Message 6 of 12

Re: BT Cloud Active

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Hi @SpottyDog  thanks for checking that and posting back. We will be happy to help you with the Cloud and I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

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david644803
Contributor
1,781 Views
Message 7 of 12

Re: BT Cloud Active

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I have a similar problem. The My BT Included Extras page shows BT Could and BT Email as Active. There is no obvious way to deactivate them. There are 'Manage BT Cloud' and 'Manage BT Email' buttons, but these take you to pages for accepting BT Cloud conditions and setting-up email addresses. Is it possible for a moderator to deactivate these services?

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NeilO
Moderator
Moderator
1,766 Views
Message 8 of 12

Re: BT Cloud Active

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Hi, @david644803 Thanks for posting and welcome to the BT.com community forums. The moderation team now use the private message feature on the community to contact you regarding service affecting issues. Do you mind activating that feature in the settings and I'll explain how you can get in touch?

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david644803
Contributor
1,749 Views
Message 9 of 12

Re: BT Cloud Active

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Hi Neil

Thanks for your reply. I've turned on private messages.

David

 

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NeilO
Moderator
Moderator
1,738 Views
Message 10 of 12

Re: BT Cloud Active

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Thanks, @david644803 I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to get see if we can get those Extras removed from your MyBT. 

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