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Johnck10
Beginner
552 Views
Message 1 of 6

BT Cloud App

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Anyone having issues with photos not copying to BT Cloud App? I have iPhone XS and have just noticed the no photos have been uploaded in the last week ... I logged out / logged in and still not updating ...
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5 REPLIES 5
wdblue
Aspiring Contributor
520 Views
Message 2 of 6

Re: BT Cloud App

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Yep, same here, although I'm on Android. Just downloaded the latest release of the BT Cloud app, but still nothing backing up from the phone. Have been through settings and everything looks correct. Bit mystified to be honest.

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Distinguished Sage
Distinguished Sage
517 Views
Message 3 of 6

Re: BT Cloud App

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Please contact the Cloud helpdesk on 0800 500 3114 (9am to 9pm Mon - Fri 9am to 6.30pm Sat and Sun) and this team will be best placed to help you.

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Johnck10
Beginner
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Message 4 of 6

Re: BT Cloud App

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Appears to be working now .... checked last night and found transfer of photos was underway ....
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SGM-445334
Aspiring Contributor
430 Views
Message 5 of 6

Re: BT Cloud App

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I too had the same problem. None of my files were backing up for over 2 days then magically BT Cloud started working again. I was convinced it was a problem with their systems.  What a pity BT didn’t inform their customers there was a problem their end. I have raised a complaint with them as this is not the first time BT have let their customers down with their system failures.

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Retrovertigo
Aspiring Expert
426 Views
Message 6 of 6

Re: BT Cloud App

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It wouldn't even let me log in for a while the other day. It said my package didn't include BT Cloud!

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