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mikensam
Newbie
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Message 1 of 4

BT Cloud Blank Screen

Hi,

 

I have one of those new Sony Pro 13 laptops with Windows 8.1 installed.

 

I have tried to install the BT Cloud software onto it so I can sync my documents folder to it however it installs okay eg I can see the BT Cloud icon in the taskbar. I can also right click it and select any of the options including quit but when I try to open the software it appears on screen, I enter my username and password and then nothing.

 

I have left it like this for over 12 hours and it still nothing.

 

I have tried uninstalling it, clearing anything I can find relating to BT Cloud & F-Secure and tried reinstalling only to come up against the same issue.

 

Wonder if someone would take the time to give me a hand please?

 

Thanks very much

Mike

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3 REPLIES 3
Moderator-Retired
336 Views
Message 2 of 4

Re: BT Cloud Blank Screen

Hi mikensam,

 

Welcome to the forums.

 

Sorry you are having trouble with BT Cloud.  I think I will need your details to find out what the problem is.

 

Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Craig

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

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dynasys
Beginner
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Message 3 of 4

Re: BT Cloud Blank Screen

I have the same problem.

Is there a solution please?

J

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dynasys
Beginner
212 Views
Message 4 of 4

Re: BT Cloud Blank Screen

I managed to get BT Cloud PC client to install and run by disabling Adaware real time protection.
J
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