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TimCurtis
Guru
468 Views
Message 1 of 4

BT Cloud - Browser Access Issues

I've started to use BT Cloud to transfer files to my family members using Windows browsers but frequently I can't log onto it. I enter the username & password and that's as far as I get.

I've tried Firefox , Chrome & Edge with the same resulting failure.

This is the error from Edge:-

TimCurtis_0-1611136654662.png

 

What is going on?

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CJT80
Recognised Expert
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Message 2 of 4

Re: BT Cloud - Browser Access Issues

@TimCurtis 

May want to have a look here: Re: BT Cloud Won't Start - Page 3 - BT Community

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CJT80
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TimCurtis
Guru
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Message 3 of 4

Re: BT Cloud - Browser Access Issues

@CJT80 

That thread refers mainly to app issues whereas my issue is with using a browser such as firefox on a Windows 10 PC.

However, I can actually login OK now , it seems to be a very variable problem - mainly in the morning I think. I guess that could suggest the server(s) being overloaded as users power on their devices and start syncing.

I guess I'll start to note down the time of day I have login problems to see if there's a pattern.

RKM
Aspiring Expert
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Message 4 of 4

Re: BT Cloud - Browser Access Issues


@TimCurtiswrote:

I've started to use BT Cloud to transfer files to my family members using Windows browsers but frequently I can't log onto it. I enter the username & password and that's as far as I get.

I've tried Firefox , Chrome & Edge with the same resulting failure.

This is the error from Edge:-

TimCurtis_0-1611136654662.png

 

What is going on?


You'll get that error when the site is inaccessible, because either your internet connection is down or the site itself is down.  I understand that they have been updating server side software recently, which would have taken the site down temporarily.  You might have tried to access it while this was happening.

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