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Aspiring Expert
Message 1 of 2

BT Cloud Desktop App

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Is it possible to remove folders from the Back Up section of the Desktop App. The attached screen shot shows two folders and I would have thougth that if I click the red minus icon next to Start Backup it would remove the folder. However that just opens the folder in Finder (using Apple Mac). I can log into the BT Cloud website and delete the files and folders there but they still show up in the Back Up. I have tried uninstalling the app and removing all references to BT Cloud and Sycnhronoss and then reinstalling but the folders are still there.



Screen Shot 2019-05-30 at 08.55.35.png


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Message 2 of 2

Re: BT Cloud Desktop App

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@Addy I found this info on the BT Cloud userguide

Desktop Backup
1. Open the dashboard of BT Cloud.
2. Click on Backup Tab.
3. Click on Mark a folder on your PC for Backup and select the folder that you would like included when backing up.
Once a folder has been backed up, the following applies to the selected folder:
 Any new content found in that folder is backed up to the Cloud.
 Any changes in content is uploaded to the Cloud in a one-way sync operation, ensuring the Cloud backup is
always up to date.
 Any deleted content on the Desktop client is NOT synced to the Cloud. This ensures that the Cloud content is
secure even if you inadvertently delete a file or your desktop is lost or stolen.
 Any deleted content in the Cloud will be re-backed up at the next Desktop backup window. This provides a
‘double lock’ on the content and ensures that the BT Cloud Desktop Backup is always up to date with
the Desktop.

To remove a Desktop Backup from the Cloud
 You must first unset the folder as a Desktop Backup folder.
 You can then delete the content from the Cloud and it will no longer be backed up.
In addition to setting a folder on the user desktop as a Desktop Backup, you can also map a network drive to your desktop and set the Network Drive as a backup.

If you have any trouble with that I'd recommend giving the cloud helpdesk a call on 0800 500 3114 Open 9am to 9pm Mon - Fri 9am to 6.30pm Sat and Sun

Community ModeratorNeilO
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