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Contributor
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Message 11 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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Hi 

I have also just experienced the same problem, was trying to download some drone footage off the cloud onto my phone, tired the cloud app, android edge browser and a download manager and all of them stopped at just over 1gb, this is ridiculous! 

Pete 

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Aspiring Contributor
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Message 12 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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Thanks for the report Pete. It would be appreciated if you could try to report it to BT. Regards Bob.
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Contributor
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Message 13 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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No problem, but can I do it online? As I don't want to sit in a phone queue for ages 😉

Pete 

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Aspiring Contributor
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Message 14 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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No sorry Pete. You need to phone as it's very specalized BT Cloud dept. cheers Bob.

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Contributor
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Message 15 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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Oh, I have used the email address from the app and reported the problem so hopefully this will be enough? 

 

Pete 

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Aspiring Contributor
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Message 16 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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'so hopefully this will be enough?' 

No, your report will be memory holed and they will not attempt to contact you. 

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Contributor
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Message 17 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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Hi, well I'm afraid you were wrong, I had a phonecall from Ben at the cloud team who rang to say he'd read my email and was looking at the problem with the developers and he asked me to share a 2gb video file so they could use it to carry out tests on, I'll keep you all updated if I hear anything back.

Pete
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Aspiring Contributor
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Message 18 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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Well done Peter. Let's hope Ben can sort it for us. Regards Bob.
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BT TV Expert
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Message 19 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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Morning,

Sorry for the delay getting this one fixed, if you try now you should be able to download files over 1GB successfully.

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Contributor
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Message 20 of 21

Re: BT Cloud Downloads Stopping At 1Gb.

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Thanks, I tried it a couple of days ago and seemed to work fine, thanks again for fixing it, it was worth the wait. 

 

Pete